Message from the Programme Co-Chairs

It is our pleasure and privilege to introduce the Technical Programme of the 2011 International Conference on Network and Service Management (CNSM).

Born from the highly successful MANWEEK series of events, CNSM is the premier annual conference in the area of Network and Service Management. It is a single track, highly-selective conference with a rich technical program. This year's programme also comprises three keynote addresses, a one day mini-conference, a panel debate, four tutorials, and several poster sessions.

CNSM 2011 has received 164 submissions from six out of the seven continents, failing this year again to attract any submissions from Antarctica. Nevertheless, we believe this reflects the worldwide concern and efforts to address the challenges in Network and Service Management.

The papers submitted followed a rigorous review process in which 125 reviewers participated in addition to the Programme Committee Members. Each paper was reviewed by at least three (and often four) reviewers; the average was of 3.5 reviews per paper. Reviews were followed by many on-line discussions and a teleconference in which final consensus was reached. Out of the 164 submitted papers, 24 regular papers were selected for the main technical program, 16 papers were selected for the mini-conference and 44 short papers were selected for the poster sessions. Regrettably, many good papers could not be accommodated. The acceptance rate for the regular papers was a highly competitive 14.6%, broadly similar to last year's 15% ratio. Prominent topics include Performance Management, Autonomic and Self-Management, Service Management, Security, Change Management and Management of Cloud Environments.

We are grateful to Joseph Hellerstein, Nikos Anerousis and Mark Burgess for kindly agreeing to give the keynote talks at the beginning of each day. They will cover topical challenges of great importance: The integration of job management and machine management in data centres, the need and impact of continuous innovation in products and services for business and for quality of life, and the balance between Man and Machine in IT management, respectively.

George Pavlou, Aiko Pras, Cees de Laat and Prosper Chemouil will debate the Myths and Facts of bandwidth shortage and relevant solutions in what promises to be an exciting panel discussion.

The technical programme also comprises four tutorials on: Protocols for Distributed Management, IT Service Management, Machine Learning Techniques for Autonomic/Cognitive Networking and From Supervised to Unsupervised Anomaly Detection in Internet Traffic, which we would encourage all attendees to attend.

CNSM is co-located with two workshops: the 5th International DMTF Academic Alliance Workshop on Systems and Virtualisation Management: Standards and the Cloud (SVM 2011) and 7th International Workshop on Internet Charging and QoS Technologies (ICQT 2011).

This programme would not have been possible without the many excellent papers submitted; we deeply thank all the authors for their contributions. We are also grateful to all the members of the Technical Programme Committee, of the Organizing Committee and to all external reviewers for their hard work and dedication, which has brought this programme to fruition. We also thank IFIP, IEEE, ACM and SEE for their support. For the first time CNSM is organized in cooperation with ACM SIGCOMM, we hope that this fruitful relationship will continue in future years.

We hope that you will enjoy the technical programme of CNSM 2011 in the beautiful and lively surroundings of Paris in Autumn.

Olivier Festor and Emil Lupu
CNSM 2011 Program Co-Chairs